Go away

Now the big move to London is over, it's time to kick start some blogging again. I'll start with an exciting story of my time in London.

The other day, I thought I'd purchase some tickets for the Hot Chip gig at Brixton Academy. So off I go to the website and click the "order tickets" button.

What it linked to was this:

Which is awsome.

It laughs in the face of CRM, usabilty, and many other words to do with making me, the all powerful consumer, happy.

In fact, it was such a hilariously bad way of giving bad news, that I found it hard to get angry at them.

So, I hope to continue experiments in treating consumers so badly that they decide it's too funny to get mad about. That's the dream...

No Daves (We're allowed one)

Brands being able to have conversations with their consumers around the world is brilliant. But far from giving them the power to appear more active towards individual concerns, some companies are using social media to appear more distant than ever.

The fact is, most big brands are only talking to their American fans, and it can feel like those of us in Europe are just rude passers by, listening in with a cup against the door.

I can see why brands would want one world voice, but when they get people to post great deals on social networks for their online store, only for it to be exclusive to American users, that's not good enough.

It creates a kind of second class consumer, who can see great deals and great bonuses, but isn't allowed near them. If you're a fan enough of a company to follow them on Twitter or Facebook, then being treated like this is a massive kick in the teeth.

So lets get some more localised brand voices can we?

It's not the winning, it's the taking part

I've recently been reading about Goal Theory in education and it's made me ponder some of the recent new media promotions that have been around recently.

It seems people tend to fall into two categories when approaching tasks. There is the Performance group, who want to complete a task to show how talented they are and the Mastery group, who want to gain the skills from completing the task.

What's interesting is how this effects motivation for tasks. The Performance group will be highly motivated for short tasks that they know they'll be good at, but they will quickly lose interest if they struggle, or do not receive praise/recognition.

The Mastery group on the other hand are more motivated by tasks with deeper engagement, that offer them new skills for their hard work.

So here's the advertising bit.

I'm sure I've stated several times before on this blog that I'm not a fan of the 'design a video/ad for our brand' promotions. They look to get people to engage with the brand for a long period of time, but then they only seem to offer any reward for the one winner, who probably already knew they had the skills to win the competition.

Most of them play to the Performance orientated audience, but this leaves the talented winner of the competition happy, while the others gave up long before because they weren't getting a reward.

This doesn't seem like a great way of getting consumers to spend a long period of time engaged with your brand.

I feel the best forms of interactive advertising are those that appeal to both the Mastery and Performance groups, in that they celebrate the best, while offering self improvement to all those who enter. I suppose the best example of this is the Nike + work and I think this kind of work that rewards all who take part is by far the best way of getting genuine long term engagement, not just a few YouTube uploads for the novelty of it.

C-lists' friends lists

I have to admit, I did quite enjoy seeing the 'Stephen Fry: Tweet Me!' sign from a member of the crowd in the Darts final yesterday, and of course the following shout out from the man himself.

However, I can't help but feel as Twitter gets bigger, all live news and sporting events will collapse in a sea of people trying to get Andi Peters to say their name.













There used to be an art to celebrity stalking...

Accidental Genius

I've seen two great uses of word of mouth and new media by EA recently, but I can't figure out if they were on purpose or not. I guess that's the future of internet promotions really - if they're done well people are sucked in without knowing about it.

Become the enemy of your friends enemy

The first thing they did was attack the dodgy developer Tim Langdell, who was famous only for having copyrighted the word Edge and using it to get money off of loads of real developers. He had recently got a game called Edge taken off the App store and this had lead to the gaming community uncovering his various unpleasant methods of creating court cases, such as pretending he had a game called 'MIRRORS a game by EDGE' in production.

And so this is where EA came in and decided to take Tim to court over the fact that he was forcing real developers to pay him money for no legitimate reason. Thus somehow the lawyers of a big corporation were being hailed as heroes by fans of small indie studios. Just a few short years ago EA's lawyers were a symbol of everything wrong with the games industry to many hardcore gamers, so whether it was on purpose or not, the lawsuit made a real positive impact on the company's image.

A bug in the system

This one I'm fairly certain wasn't on purpose, but it would have been so clever I really hope it was the work of a marketing man.

Last Saturday there was a bug on the EA store which meant putting three specific games in your basket got you them for free. Seems like a terrible thing for a business, but as soon as one customer got the games for free the internet was flooded with people talking about the EA store and stepping over their own mother to sign up and get the games before the bug was fixed.

At a time when EA are desperately trying to create an online digital distribution service which can compete with the likes of Steam, this 'bug' created word of mouth the size and speed of which no ordinary promotion could have managed.

The Pringle Jingle Pickle

I was disappointed to see the new Pringles advert contained a song about wanting fun - and it wasn't this poetic assault on the senses.

http://www.youtube.com/watch?v=4eKu2eDgiac

If anyone working for Pringles is currently searching for a song about partying for their next ad, I may have a suggestion for you...

Adverts are like Primark t-shirts

Two TV adverts seem to be on at every break recently. The googly eyed drug driving campaign and the Derren Brown lottery shenanigans.

The thing is, only one of those ads seems to realise it's being shown all the time. So, while the big eyes are appropriately eye catching the first time you see them, you soon get bored by the traditional naughty-driving storyline.

However, even after Derren's been burnt like a witch for guessing those numbers, I still pay close attention to his ads for all the little messages and tricks in the background.



Now obviously not everyone is trying to sell magic paraphernalia, or Paul Daniels would still be on TV, but it seems like there must be enough material in a good product or idea to keep an advert interesting through the second and third viewing.

It strikes me as strange that we all aim to get the right consumers to see our ad multiple times, and yet very rarely are they ever given anything to make them want to pay attention more than once.

Whether putting hidden detail in an ad, mixing up the same story to give it a new lease of life (see previous Barclays post) or just having an idea so good it's worth seeing twice, there's no doubt that with a bit of skill and talent, consumers can be made to want to see your communication again.

In the land of Sky+, if the big campaigns want to live the dream of being as good as the content it interrupts, then there needs to be acceptance that a design/story/reveal that only engages once, is only worth showing once.